Question 1

How do I get started with Wrenk?

Accepted Answer

Getting started is easy: 1) Sign up for a free account at www.wrenk.ai, 2) Connect your Salesforce, HubSpot, or ServiceNow org using secure OAuth, 3) Run your first health check—results appear in minutes. No installation required, and your first health check is completely free.

Question 2

What platforms does Wrenk support?

Accepted Answer

Wrenk currently supports Salesforce (all editions with API access), HubSpot, and ServiceNow. We're actively expanding to support additional platforms including Microsoft Dynamics, Zendesk, and more. Contact us if you have specific platform requirements.

Question 3

Do I need admin permissions to connect my org?

Accepted Answer

Yes, you'll need admin permissions to authorize the initial OAuth connection. Wrenk only reads by default—it never modifies your data without your explicit approval. Once connected, team members can view reports with their regular user accounts.

Question 4

How long does the initial setup take?

Accepted Answer

Most users complete setup in under 5 minutes. The OAuth connection takes about 30 seconds, and your first health check typically runs in 2-5 minutes depending on org size. No package installation or complex configuration is required.

Question 5

What does the AI health check scan for?

Accepted Answer

Our health check runs 200+ automated checks across four categories: Security (permissions, sharing rules, API exposure), Performance (query optimization, limits, throughput), Configuration (best practices, deprecated features, metadata), and Data Quality (duplicates, completeness, integrity). Each finding includes severity ratings and remediation guidance.

Question 6

How does the AI auto-remediation feature work?

Accepted Answer

When an issue is detected, our AI analyzes your org's specific context and generates a targeted fix. You can preview the exact changes before applying. Fixes are first deployed to your sandbox for validation, then promoted to production with your approval. Full rollback capability is included.

Question 7

Can I schedule recurring health checks?

Accepted Answer

Yes, on paid plans you can schedule health checks to run daily, weekly, or monthly. You'll receive trend reports showing how your health score changes over time, with automated alerts when new issues are detected or when scores drop below your configured thresholds.

Question 8

What is the AI Consultant feature?

Accepted Answer

The AI Consultant is your 24/7 Salesforce expert. Ask questions in natural language and get instant answers about your org's configuration, best practices, SOQL queries, Apex code, and more. It has full context of your org's metadata and can generate code snippets, explain complex configurations, and guide you through implementations.

Question 9

Does Wrenk support sandbox environments?

Accepted Answer

Absolutely. You can connect both production and sandbox environments. We recommend testing changes in sandbox first—our deployment workflow supports promoting validated changes from sandbox to production with full audit trails.

Question 10

Is Wrenk really free to start?

Accepted Answer

Yes! Our Free tier includes your first health check, limited AI consultant queries, and basic monitoring for one org. No credit card required. Paid plans unlock unlimited health checks, auto-remediation, continuous monitoring, team features, and priority support.

Question 11

What's included in each pricing tier?

Accepted Answer

Health checks and assessments are always free. Connector plans are Connector Starter ($99/mo, 75 credits / month — about 37 fixes, 12 production changes, or 3 builds), Connector Pro ($399/mo, 300 credits / month — about 150 fixes, 50 production changes, or 15 builds), Connector Enterprise ($1,499/mo, 1,200 credits / month — about 600 fixes, 200 production changes, or 60 builds), each with a monthly allotment of outcome credits you spend only on completed fixes, deploys and builds. Managed Operations, where our team does the work with you, is scoped with sales. See our pricing page for full details.

Question 12

Can I change plans or cancel anytime?

Accepted Answer

Yes, you can upgrade, downgrade, or cancel your subscription at any time from your account settings. Upgrades take effect immediately. Downgrades and cancellations take effect at the end of your current billing period. No long-term contracts required.

Question 13

Do you offer discounts for annual billing?

Accepted Answer

Yes, annual subscriptions receive a 20% discount compared to monthly billing. We also offer special pricing for nonprofits, educational institutions, and startups. Contact our sales team for details.

Question 14

How does Wrenk protect my data?

Accepted Answer

We use enterprise-grade security: TLS 1.3 for all data in transit, AES-256-GCM encryption for data at rest, OAuth 2.0 with approval required before any change, and encrypted credential storage. We never store your actual Salesforce data—only metadata and configuration information needed for analysis.

Question 15

Is Wrenk SOC 2 compliant?

Accepted Answer

Not yet. Wrenk has not completed a SOC 2 audit. Our infrastructure providers (Supabase, Vercel, Cloudflare) hold SOC 2 Type II reports, credentials are encrypted with AES-256-GCM, and eligible plans can require SAML single sign-on. We answer security questionnaires on request.

Question 16

Does Wrenk support SSO/SAML?

Accepted Answer

Yes, Enterprise plans include SSO/SAML integration with providers like Okta, Azure AD, OneLogin, and others. This allows your team to use their existing corporate credentials and enables centralized access management.

Question 17

Where is my data stored?

Accepted Answer

Wrenk infrastructure is hosted on AWS in the US (us-east-1 region). Enterprise customers can request data residency in EU or other regions.

Question 18

Can Wrenk access or modify my Salesforce data?

Accepted Answer

By default, Wrenk only reads. Any fix or deployment requires your explicit approval, and production changes require a separate confirmation. All actions are logged in a full audit trail, and you can revoke access at any time.

Question 19

What integrations does Wrenk support?

Accepted Answer

Wrenk integrates with Slack (alerts and commands), Microsoft Teams, PagerDuty, email, and webhooks for custom integrations. We also have native integrations with Jira for issue tracking and GitHub for deployment workflows. API access is available on Professional and Enterprise plans.

Question 20

Can I receive alerts in Slack?

Accepted Answer

Yes! Configure Slack integration to receive real-time alerts when health issues are detected, when scheduled checks complete, or when health scores change. You can customize alert severity thresholds and choose which channels receive notifications.

Question 21

Does Wrenk have an API?

Accepted Answer

Yes, Professional and Enterprise plans include full API access. You can programmatically trigger health checks, retrieve results, manage connections, and integrate Wrenk into your CI/CD pipelines. Full API documentation is available in our developer docs.

Question 22

Can I use Wrenk with my CI/CD pipeline?

Accepted Answer

Absolutely. Use our API or CLI tools to run health checks as part of your deployment process. Block deployments when critical issues are detected, track health score changes across releases, and enforce quality gates before production deploys.

Question 23

What AI models does Wrenk use?

Accepted Answer

Wrenk uses a combination of proprietary models trained on Salesforce best practices and leading foundation models (including Claude and GPT-4) for natural language understanding. Our models are continuously updated based on the latest Salesforce releases and community best practices.

Question 24

Is my data used to train your AI models?

Accepted Answer

No, we never use customer data to train our AI models. Your org's metadata and configuration information is used only to provide you with personalized recommendations and is never shared with other customers or used for model training.

Question 25

How accurate are the AI recommendations?

Accepted Answer

Our health check findings have a 98%+ accuracy rate validated against Salesforce best practices and security benchmarks. AI-generated fixes go through multiple validation layers before being presented for your review. We continuously improve accuracy based on customer feedback.

Question 26

Can the AI write custom Apex code?

Accepted Answer

Yes, the AI Consultant can generate Apex classes, triggers, test classes, and LWC components based on your requirements. All generated code follows Salesforce best practices, includes proper error handling, and is validated for syntax before being presented. Always review and test generated code before deploying to production.

Frequently Asked Questions

Getting Started

Platform Features

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Security & Compliance

Integrations

AI Capabilities

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