What does the ServiceNow health check analyze?

Wrenk analyzes your ServiceNow instance configuration, ACLs, update sets, business rules, client scripts, integrations, and performance metrics. For Xanadu instances, we also analyze RaptorDB performance, Now Assist AI configuration, and NLQ query health. We check against ServiceNow best practices and identify security vulnerabilities, performance bottlenecks, and configuration issues.

How does Wrenk connect to my ServiceNow instance?

Wrenk connects via ServiceNow's REST API using OAuth 2.0 or basic authentication with a dedicated service account. We recommend creating a dedicated account with read-only access for health checks. Write access is only needed if you enable auto-remediation features.

Does Wrenk support ServiceNow Xanadu features like RaptorDB?

Yes, Wrenk includes dedicated health checks for Xanadu-specific features including RaptorDB database optimization, Now Assist generative AI configuration, NLQ Genius Results for CMDB, UI Builder enhancements, and Dark Theme compatibility. We update our checks with each ServiceNow release.

Can Wrenk detect ACL security gaps?

Yes, Wrenk performs comprehensive ACL analysis including: tables without ACLs, overly permissive ACLs (e.g., allowing public read), conflicting ACL rules, and missing field-level security. We provide detailed recommendations for each finding.

How does Wrenk compare to ServiceNow's native Instance Health Scan?

Wrenk goes beyond the native Instance Health Scan with deeper analysis of RaptorDB performance, AI configuration, cross-instance comparisons, and AI-powered remediation suggestions. We also provide continuous monitoring rather than point-in-time scans.

How often should I run ServiceNow health checks?

We recommend running health checks after every update set promotion, at minimum weekly for production instances. Wrenk can schedule automated checks and alert you when issues are detected.

Xanadu Ready

Keep Your ServiceNow Instance Healthy

AI-powered monitoring for ServiceNow instances. Now with full support for Xanadu release features including RaptorDB optimization, Now Assist AI configuration, and NLQ performance monitoring.

A ServiceNow health check is a comprehensive analysis of your ServiceNow instance configuration, security settings, and performance metrics. Wrenk automates this process using AI to detect ACL gaps, update set conflicts, performance issues, and configuration drift. For Xanadu instances, we include specialized checks for RaptorDB database performance, Now Assist AI configuration, and NLQ query optimization. Unlike manual audits, Wrenk continuously monitors your instance and provides automated remediation with full rollback capability.

ServiceNow auditXanadu optimizationRaptorDB healthNow Assist AIITSM health

Health Checks

Auto-Fix Rate

0min

Avg. Scan Time

0.0%

Uptime Monitoring

Run Free Health Check See Demo

No credit card required. Read-only access. Results in under 15 minutes.

Example Instance Health Score

92%Instance Health

156

Checks

Auto-fixed

Pending

Xanadu Release Support

What's New in Xanadu

Wrenk now includes dedicated health checks for ServiceNow Xanadu release features. Optimize your AI-powered capabilities and next-gen database performance.

RaptorDB Performance

Next-generation database engine health monitoring

Query execution plan analysis
Index utilization metrics
Table partition health
Read/write performance ratios

Now Assist AI Health

Generative AI configuration and performance

Model configuration validation
Analytics query performance
AI skill activation status
Usage pattern monitoring

NLQ Genius Results

Natural Language Query performance for CMDB

Query response accuracy
CMDB data quality score
NLQ model training status
User adoption metrics

UI Builder & Dark Theme

Next-gen UI component health checks

Component rendering performance
Dark theme compatibility
Accessibility compliance
Mobile responsiveness

ServiceNow-Specific Capabilities

Purpose-built health checks for ServiceNow ITSM, ITOM, HRSD, and custom applications. Now with AI-powered Xanadu feature support.

Instance Configuration Audit

Comprehensive scan of system properties, plugins, and instance settings to ensure optimal configuration.

New

RaptorDB Optimization

Monitor RaptorDB next-gen database performance, query execution plans, and index utilization for Xanadu instances.

New

Now Assist AI Configuration

Validate Now Assist generative AI settings, model configurations, and analytics performance for AI-powered features.

Update Set Validation

Analyze update sets for conflicts, dependencies, and best practice violations before promotion.

ACL Gap Detection

Identify access control gaps and overly permissive ACLs that could expose sensitive data.

Performance Monitoring

Track instance performance, slow queries, and resource utilization patterns.

Integration Health

Monitor REST/SOAP integrations, MID server connectivity, and data flow reliability.

Auto-Remediation

One-click fixes for common issues with preview and rollback capability.

What the ServiceNow Health Check Gives You

Complete visibility into your ServiceNow instance health.

200+

Automated Checks

Specialist Agents

24/7

Availability

Never

Charged for Failed Attempts

Comprehensive Instance Assessment

Over 150 checks across configuration, security, performance, and AI capabilities.

Instance Configuration

System properties validation
Plugin compatibility
Instance settings audit
Scheduled job health

Security & Access

ACL configuration gaps
User role assignments
Client script security
Integration authentication

Performance

RaptorDB query analysis
Table index optimization
Business rule efficiency
Form load performance

AI & Automation

Now Assist configuration
Virtual Agent health
Predictive Intelligence
Flow Designer workflows

What Wrenk Actually Does

No case studies yet — here's exactly what's built.

200+ automated checks

Security, data model, automation, and performance — reviewed continuously, not once a quarter.

22 specialist agents

Dedicated agents for CPQ, Flow, Apex, Data Cloud, Agentforce, HubSpot, ServiceNow, and more.

Fixes planned before they run

Every recommended fix shows its risk and rollback path before anything changes in your org.

Sandbox-first, approval required

Change sets are promoted between orgs and are undoable. Production always needs your approval.

Wrenk vs. Native Instance Health Scan

See how Wrenk extends beyond ServiceNow's built-in health scanning capabilities.

Feature	Wrenk	Native Scan
RaptorDB Analysis		-
Now Assist Configuration Checks		-
Cross-Instance Comparison		-
AI-Powered Remediation		-
Scheduled Automated Scans
Basic Instance Health

Full Comparison

ACL Security Analysis

Find ACL Gaps Before Attackers Do

ServiceNow ACLs are your first line of defense. Wrenk scans every table and field to identify missing or misconfigured access controls that could expose sensitive data.